Unity has call handlers which can be combined into a variety of custom audiotext applications. To begin the creation of a custom auto attendant with Unity and CCM:
1. Create a CTI route point in CCM, assign a dialable directory number and forward all to voicemail.
2. In Unity, create a call handler that has the same directory number. Record a greeting with menu options for callers, which could include the option to dial an extension at any time. Then assign Caller Input keys that match the menu options you mentioned in your greeting.
If you were looking to replace an existing recording with your own, you can do this, but it is not Cisco TAC supported and your prompts get overlaid with the next Unity install anyway. The preferred method is creating your own auto attendants.
I'm not able to access my old voice mail messages all of a sudden. The recording says something like 'the message is currently not available'. This has never happened before in all the years I have been using this system. I have t...