10-21-2008 08:55 AM - edited 03-18-2019 09:51 PM
We have noticed in the past month our two Call manager Subscribers are getting the same Application error log about 4 times a minute.
After restarting all servers, and even ran DBHelper the errors still showing up.
Please let me know if you know of any kind of troubleshooting for this.
I have a TAC case open but have not heard a fix for this yet.
Error:
Event Type: Error
Event Source: Cisco CTIManager
Event Category: None
Event ID: 3
Date: 10/21/2008
Time: 10:09:53 AM
User: N/A
Computer: EWTSUB1
Description:
Error: kCtiProviderOpenFailure - CTI application failed to open provider
CTIconnectionId: 136510
Login User Id: CCMSysUser
Reason code.: -1932787613
IPAddress:
App ID: Cisco CTIManager
Cluster ID: EWTPUB1-Cluster
Node ID: 10.10.1.12
Explanation: Application is unable to open provider.
Recommended Action: Check the reason code and correct the problem. Restart CTIManager if problem persists..
10-21-2008 10:33 AM
already tried resetting the CCMSysUser pwd???
are you using AC or any other JTAPI apps???
HTH
java
if this helps, please rate
10-21-2008 10:40 AM
No JTAPI apps using AC.
I have not resset CCMSysUser pwd, any link on how to do this?
10-21-2008 10:56 AM
I just reset CCMSysUser.
What services do i have to restart?
10-21-2008 11:03 AM
depending on your version CTImanager and TCD or AC service
HTH
java
if this helps, please rate
10-21-2008 11:05 AM
Issue Fixed.
Reseting the CCMSysUser
Thanks
Zeek
05-20-2009 04:42 PM
Hi
I am getting very similar errors. Only difference is my Login User ID:ac
what is this ac? I have no such account created. Btw CCMsysUser pwd is the security password, am I right?
Please suggest something
Thanks and Regards
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