10-21-2008 08:55 AM - edited 03-18-2019 09:51 PM
We have noticed in the past month our two Call manager Subscribers are getting the same Application error log about 4 times a minute.
After restarting all servers, and even ran DBHelper the errors still showing up.
Please let me know if you know of any kind of troubleshooting for this.
I have a TAC case open but have not heard a fix for this yet.
Error:
Event Type: Error
Event Source: Cisco CTIManager
Event Category: None
Event ID: 3
Date: 10/21/2008
Time: 10:09:53 AM
User: N/A
Computer: EWTSUB1
Description:
Error: kCtiProviderOpenFailure - CTI application failed to open provider
CTIconnectionId: 136510
Login User Id: CCMSysUser
Reason code.: -1932787613
IPAddress:
App ID: Cisco CTIManager
Cluster ID: EWTPUB1-Cluster
Node ID: 10.10.1.12
Explanation: Application is unable to open provider.
Recommended Action: Check the reason code and correct the problem. Restart CTIManager if problem persists..
10-21-2008 10:33 AM
already tried resetting the CCMSysUser pwd???
are you using AC or any other JTAPI apps???
HTH
java
if this helps, please rate
10-21-2008 10:40 AM
No JTAPI apps using AC.
I have not resset CCMSysUser pwd, any link on how to do this?
10-21-2008 10:56 AM
I just reset CCMSysUser.
What services do i have to restart?
10-21-2008 11:03 AM
depending on your version CTImanager and TCD or AC service
HTH
java
if this helps, please rate
10-21-2008 11:05 AM
Issue Fixed.
Reseting the CCMSysUser
Thanks
Zeek
05-20-2009 04:42 PM
Hi
I am getting very similar errors. Only difference is my Login User ID:ac
what is this ac? I have no such account created. Btw CCMsysUser pwd is the security password, am I right?
Please suggest something
Thanks and Regards
Find answers to your questions by entering keywords or phrases in the Search bar above. New here? Use these resources to familiarize yourself with the community: