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New Member

Cisco CTIManager Errors

We have noticed in the past month our two Call manager Subscribers are getting the same Application error log about 4 times a minute.

After restarting all servers, and even ran DBHelper the errors still showing up.

Please let me know if you know of any kind of troubleshooting for this.

I have a TAC case open but have not heard a fix for this yet.

Error:

Event Type: Error

Event Source: Cisco CTIManager

Event Category: None

Event ID: 3

Date: 10/21/2008

Time: 10:09:53 AM

User: N/A

Computer: EWTSUB1

Description:

Error: kCtiProviderOpenFailure - CTI application failed to open provider

CTIconnectionId: 136510

Login User Id: CCMSysUser

Reason code.: -1932787613

IPAddress:

App ID: Cisco CTIManager

Cluster ID: EWTPUB1-Cluster

Node ID: 10.10.1.12

Explanation: Application is unable to open provider.

Recommended Action: Check the reason code and correct the problem. Restart CTIManager if problem persists..

6 REPLIES
Cisco Employee

Re: Cisco CTIManager Errors

already tried resetting the CCMSysUser pwd???

are you using AC or any other JTAPI apps???

HTH

java

if this helps, please rate

HTH

java

if this helps, please rate

www.cisco.com/go/pdi
New Member

Re: Cisco CTIManager Errors

No JTAPI apps using AC.

I have not resset CCMSysUser pwd, any link on how to do this?

New Member

Re: Cisco CTIManager Errors

I just reset CCMSysUser.

What services do i have to restart?

Cisco Employee

Re: Cisco CTIManager Errors

depending on your version CTImanager and TCD or AC service

HTH

java

if this helps, please rate

HTH

java

if this helps, please rate

www.cisco.com/go/pdi
New Member

Re: Cisco CTIManager Errors

Issue Fixed.

Reseting the CCMSysUser

Thanks

Zeek

New Member

Re: Cisco CTIManager Errors

Hi

I am getting very similar errors. Only difference is my Login User ID:ac

what is this ac? I have no such account created. Btw CCMsysUser pwd is the security password, am I right?

Please suggest something

Thanks and Regards

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