I have a client with CER 8.5.1 and they currently have 2 Onsite Alert contacts configured. The first one in the list is working correctly, and the other day when they had a 911 call placed it correctly sent out an email advising.
The second entry did not get an email.
I have gone through and checked the Cisco ER Group Settings, and have ensured the correct email address is present, but yet my client cliams that emails are not coming through for the one user.
If the SMTP server was incorrectly configured than the first entry would not work, right?
Does anyone know if there is a log that reports if/when emails are sent out, some proof that the system is in fact generating an email and sending it to Exchange?
You can find logs on the attempted smtp messages by going to CER Serviceability. Go to System logs, CER Server, and then look at the systemout.log files. Do a search for the @domain.com of the full email address. I'm not sure if you will see a failure response, as I don't have any failures to report, but you'll at least see the attempts.
Are the two addresses in different domains? Depending upon how the smpt relay is set up, it may allow messages to be sent internally, but not externally or only externally or not internally - something to discuss with the mail administrator.
Are you getting this error “Installer User Interface Mode Not Supported. The installer cannot run in this UI mode. To specify the interface mode, use the -i command-line option, followed by the UI mode identifier. The value UI mode identifiers...
The below trick might come handy when you have to add a new node to a cluster but you don't have or is unsure of the security password for the publisher. This procedure has been around for ages.
1) Login into the CLI of the Publisher.