I have a customer that has CUCM and CER, but they are also doing Microsoft Lync SIP Phones in a number of locations on the same site. Lync is connected to CUCM via a SIP trunk. I am wondering what (if any) possibilities there are to route accurately 911 calls from Lync phones via the appropriate ERL through CER.
What about Manually Configured Phones which relies solely on the ANI of the calling party? It's at least worth a shot. One gotcha I can see here though is that Lync loves E.164 and CER doesn't support the plus character yet. You would need to localize the CgPI before the call arrives at CER.
These are the paths to get to each CCX logs through CLI. They may be helpful if you are having issues accessing RTMT or downloading logs through it.
If you want to download them you have to prefix "file get " and you can add one of the options (re...