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Cisco ICM 8.5 CTIOS Server offline

Hi All,

  We have Cisco ICM 8.5 installed non-production environment, and its sprawler.

  CUCM --> IPIVR--> ICM

  Problem is CTIOS server is comming offline.

  And in ICM service window : error is

  For CTIOS

  CtiOsEmsHelper::getConfigInfo(): could not determine side
  CtiOsEmsHelper::start(): failed to retrieve EMS and MDS configuration.

 

  Can anyone has any idea how to resolve the issue ???

 

Regard's

KK

  

  • Unified Communications Applications
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