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Cisco Interaction Manager Kick out Agents

Good day,

recently we have noticed, what our contact center agents have following issue, while working through the web based Agents Console in CIM sometimes they are kicked off from the system and it is getting annoying. This problem doesn't occure periodicaly - some days Agents Console is working fine, but some days system kick off agents numerous times.

Maybe someone had same issue and knows, what could be the problem and give the solution for it?

Your help is very appreciated.

Thank you in advance.

BRG,

Andrey

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