CISCO IP Phone 7911

[charles.hamill1]

I recently unplugged my CISCO IP Phone 7911 phone but now when I plug my phone back in at hangs on a "Cisco" splash screen and moves no further.

I have tried a hard reset on the phone pressing: 123456789*0#

I have tried cabling the phone into a different port that works with another Cisco phone.

Any helps would be appreciated

I have attached a picture of the screen I get to.

[vijay-menon]

If DHCP is enabled on your network please try the following to reset the phone to factory defaults.

Power off the phone.

Hold down the # key.

While holding #, connect an AC adaptor to the phone.

Continue to hold # until the line buttons blink amber.

Release the # key.

Enter 3491672850*#

The lights should change color from amber to red. When this occurs, the phone is resetting to factory defaults