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cisco jabber 11.7 for windows with cucm 9.1 (phone service only)

chawkideeb
Level 1
Level 1

Dears,

 

i have cucm 9.1 and cisco jabber for windows 11.7.

no cup installed and no ldap integration.all the users are created manually.

 

 

the cucm server has no DNS address configure on it , but there is a domain controller and dns server on the network and i added my cucm server as entry in that dns.

 

when installing cisco jabber 11.7 on my windows machine with the advanced option (for CCM 9 or later where I am putting my CUCM server IP) , once i am putting the username and password it is giving me "Cannot communicate with Server Error".

 

if i used iphone or android (TCT or BOT) everything work properly.

 

any idea, or work arround to let my cisco jabber login succesfuly?

 

thank you,

best regards,

 

1 Accepted Solution

Accepted Solutions

Hi ,

 

i tried it last week and it doesnt work.

by all the way i took the decision to  install presence server , and i think it will work.

 

i will keep you updated.

by the way thanks for your support.

 

best Regards,

 

View solution in original post

4 Replies 4

Jaime Valencia
Cisco Employee
Cisco Employee

Take a PRT and look at the login process to find out if it can successfully find the servers or not.

HTH

java

if this helps, please rate

Hi ,

i added the dns ip to the cucm

now it is giving me username and password incorrect.

any idea?

 

best regards,

chawki dib.

Try to delete the Cache and see if that helps or not. The cache is stored in a folder called "Jabber" which can be found at this location:
**C:\Users\<User>\AppData\Local\Cisco\Unified Communications\**
Under Jabber > CSF you have the following folders Contacts, History, Logs, Photo Cache etc
Delete the folder and try again.

HTH
Regards
Abhay

Kindly rate all helpful posts !!!
Regards
Abhay Singh Reyal
The Only Way To Do Great Work Is To Love What You Do. If You Haven’t Found It Yet, Keep Looking. Don’t Settle

Hi ,

 

i tried it last week and it doesnt work.

by all the way i took the decision to  install presence server , and i think it will work.

 

i will keep you updated.

by the way thanks for your support.

 

best Regards,

 

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