I have CUCM, CUP in HQ and some Cisco Jabber users in remote site. At some time Cisco Jabber (phone mode) in remote site lose connectivity to CUCM, CUP. After the connectivity is restored, Cisco Jabber users can chat but cannot make a call. They have to sign-out then login again so that can make a call. Is there any way to make this automatic without having the users to sign-out then login again?
When connectivity is restored, does the client show registered to CUCM for softphone?
If yes, what does the SIP traffic in the log file show when Jabber sends an INVITE?
If no, are they able to click reconnect/apply settings to trigger a reconnect of that specific service?
It's expected that the client should generally reconnect on it's own, assuming no external factor is preventing it from doing so. Also, what versions of the client/servers are in play here? How long is the connectivity loss and what is causing the interruption?
SIP traces provide key information in troubleshooting SIP Trunks, SIP
endpoints and other SIP related issues. Even though these traces are in
clear text, these texts can be gibberish unless you understand fully
what they mean. This document attempts to br...
Please find the attached HTML document, download and open it on your PC.
This provides an easy to use form where you simply answer a few
questions and it will render the proper jabber-config.xml file for you
to copy/paste. There is built in logic to verif...
[toc:faq]CUCM Database Replication is an area in which Cisco customers
and partners have asked for more in-depth training in being able to
properly assess a replication problem and potentially resolve an issue
without involving TAC. This document discusse...