Cisco Jabber MRA - IM&P fail

[Chi Fai Leung]

Hello,

I can login the Cisco Jabber on the internal network, but I cannot login through MRA.

I make the diagnostic through https://cway.cisco.com/tools/CollaborationSolutionsAnalyzer/

It showed:

DNS - passed

SSL certificates - passed

Edge Config - passed

CUCM - passed

IM&P - failed

I checked the IM&P with Exp-C status is normal and I can login on the internal network. Why MRA is not working about IM&P???

[Vaijanath Sonvane]

Hi Chi,

Make Sure you have Expressway-C and E configured with "Unified Communications traversal zone" instead of using the regular Traversal Server/Client zone.

Please check login issues discussed in below URL:

https://www.cisco.com/c/en/us/support/docs/unified-communications/expressway/118798-technote-cucm-00.html#anc11

Also, what authentication error messages do you see under Expressway Event Logs?

Thanks,

VS

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