Cisco Support Community
cancel
Showing results for 
Search instead for 
Did you mean: 
Announcements

Welcome to Cisco Support Community. We would love to have your feedback.

For an introduction to the new site, click here. If you'd prefer to explore, try our test area to get started. And see here for current known issues.

New Member

Cisco Jabber MRA - IM&P fail

Hello,

I can login the Cisco Jabber on the internal network, but I cannot login through MRA.

I make the diagnostic through https://cway.cisco.com/tools/CollaborationSolutionsAnalyzer/

It showed:

DNS - passed

SSL certificates - passed

Edge Config - passed

CUCM - passed

IM&P - failed

I checked the IM&P with Exp-C status is normal and I can login on the internal network. Why MRA is not working about IM&P???

1 REPLY
New Member

Hi Chi,

Hi Chi,

Make Sure you have Expressway-C and E configured with "Unified Communications traversal zone" instead of using the regular Traversal Server/Client zone.

Please check login issues discussed in below URL:

https://www.cisco.com/c/en/us/support/docs/unified-communications/expressway/118798-technote-cucm-00.html#anc11

Also, what authentication error messages do you see under Expressway Event Logs?

Thanks,

VS

Please rate if this is helpful.

27
Views
0
Helpful
1
Replies