10-28-2014 04:25 PM - edited 03-19-2019 08:47 AM
How can I delete a recording call in Media Sense (version is 10.5)?
I'm able to search and play recording calls in Media Sense Search and Play but I'd like also to delete some of the recording calls.
Any ideas?
07-14-2015 01:50 PM
Hi,
You could use Media Sense API to do this:
1. Install Firefox add-on "Poster"
2. SignIn
https://<host>:<port>/ora/authenticationService/authentication/signIn
3. Delete a record
https://<host>:<port>/ora/managementService/manage/deleteSessions
{
"requestParameters": {
"sessionIds": [
"4d14e8dfbcf751"
]
}
}
For reference please use this link:
http://www.cisco.com/c/en/us/td/docs/voice_ip_comm/cust_contact/contact_center/mediasense/105/Developer_Guide/CUMS_BK_M01A0434_00_ms-dev-guide/CUMS_BK_M01A0434_00_ms-dev-guide_chapter_010.html#CUMS_RF_P6C92A9B_00
BR, Alexey
08-11-2016 01:02 AM
This free 3rd party app will help - http://aurus5.com/phoneup/record/mediasense.php
11-08-2017 12:41 AM
hi,
did you solve it ?
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