Cisco Mobile Connect "You are not a valid mobile phone user" error

[mmedwid]

I am trying to configure Single Number Access aka Mobile Connect.  I think I have all the pieces configured

except I can not configure Owner User ID for my phone.  That field is greyed out.  Any idea why that might be?

I added the mobility soft key, the end user, the IP phone is configured and working.  I have a remote destination

profile with my land line is associated with it and a remote destination is associated with it.  In service parameters

I activated the Cisco Unified Mobile Voice Access Service on the publisher.  Does it have to be activated on my

subscriber too?  Any other thoughts on why I might be getting this message and why Owner User ID is grayed out?  

http://www.cisco.com/en/US/docs/voice_ip_comm/cucm/srnd/6x/mobilapp.html

[htluo]

Owner ID field was grey out because you have EM (Extension Mobility) enabled for the phone.

Michael

http://htluo.blogspot.com

[srsivara]

The Mobile Connect issue is due to http://tools.cisco.com/Support/BugToolKit/search/getBugDetails.do?method=fetchBugDetails&bugId=CSCsg64857

You might also want to keep the following enhancement defect in mind :

http://tools.cisco.com/Support/BugToolKit/search/getBugDetails.do?method=fetchBugDetails&bugId=CSCtb89807

- Sriram

[mmedwid]

I think this will be the issue - that I had extension mobility enabled.  I am at a remote site today but will test it out tomorrow. 

In future versions does Cisco find a way for extension mobility and mobile connect to co-exist?  Avaya has had their EC500

which is like Mobile Connect and extension mobility equivalent for years.

[srsivara]

Yes - Extension Mobility and Mobile Connect can co-exist.

- Disable Extension Mobility checkbox on the device and save

- populate the Owner User ID used for Mobile Connect (in the RDP config page)

- re-enable EM checkbox, save and reset the phone

- Sriram

§

[mmedwid]

Well the issue appears more basic after all!  System/Licensing/Capabilities Assignment...check CUP Cisco Unified Presence. 

I still don't have it ringing my cell phone.  But at least my phone now says "Mobile Connect On" instead of the error. 

Thanks all.

[srsivara]

What version of CallManager are you running ? Please check the following :

- the Rerouting Calling Search Space on the RDP configured so that it can access the partition to route the call to your cell phone

- your Remote Destination number configured exactly as you would dial from the IP phone in your CallManager network

- The 'Enable Mobile Connect', 'Mobile Phone' and 'Line Association' checkboxes on the RD config page are checked

- 'Enable Mobility' is checked on the end user config page (who is being used for Mobile Connect)

- The RDP DN and partition is the same as for your desk phone

For now, don't use any access lists or time schedules - set it to ring All the Time and No Access Lists.

- Sriram