10-04-2010 04:57 PM - edited 03-19-2019 01:41 AM
I am trying to configure Single Number Access aka Mobile Connect. I think I have all the pieces configured
except I can not configure Owner User ID for my phone. That field is greyed out. Any idea why that might be?
I added the mobility soft key, the end user, the IP phone is configured and working. I have a remote destination
profile with my land line is associated with it and a remote destination is associated with it. In service parameters
I activated the Cisco Unified Mobile Voice Access Service on the publisher. Does it have to be activated on my
subscriber too? Any other thoughts on why I might be getting this message and why Owner User ID is grayed out?
http://www.cisco.com/en/US/docs/voice_ip_comm/cucm/srnd/6x/mobilapp.html
10-05-2010 05:49 AM
Owner ID field was grey out because you have EM (Extension Mobility) enabled for the phone.
Michael
10-05-2010 06:48 AM
The Mobile Connect issue is due to http://tools.cisco.com/Support/BugToolKit/search/getBugDetails.do?method=fetchBugDetails&bugId=CSCsg64857
You might also want to keep the following enhancement defect in mind :
- Sriram
10-05-2010 03:31 PM
I think this will be the issue - that I had extension mobility enabled. I am at a remote site today but will test it out tomorrow.
In future versions does Cisco find a way for extension mobility and mobile connect to co-exist? Avaya has had their EC500
which is like Mobile Connect and extension mobility equivalent for years.
10-06-2010 08:20 AM
Yes - Extension Mobility and Mobile Connect can co-exist.
10-06-2010 11:05 AM
Well the issue appears more basic after all! System/Licensing/Capabilities Assignment...check CUP Cisco Unified Presence.
I still don't have it ringing my cell phone. But at least my phone now says "Mobile Connect On" instead of the error.
Thanks all.
10-06-2010 01:08 PM
What version of CallManager are you running ? Please check the following :
- the Rerouting Calling Search Space on the RDP configured so that it can access the partition to route the call to your cell phone
- your Remote Destination number configured exactly as you would dial from the IP phone in your CallManager network
- The 'Enable Mobile Connect', 'Mobile Phone' and 'Line Association' checkboxes on the RD config page are checked
- 'Enable Mobility' is checked on the end user config page (who is being used for Mobile Connect)
- The RDP DN and partition is the same as for your desk phone
For now, don't use any access lists or time schedules - set it to ring All the Time and No Access Lists.
- Sriram
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