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New Member

Cisco PCA error

Hi

I am trying to access the ciscopca but i am not able to get to it....

everytime i try to get to it i get a message that says....

unable to log into to it.....try again after some time

can anybody help me on this???/

14 REPLIES

Re: Cisco PCA error

Do you get the error when you input username & password or even before that?

New Member

Re: Cisco PCA error

even before i get the username and password screen...

though i am able to get through to the unity SA

Silver

Re: Cisco PCA error

What URL exactly are you typing in to IE to access ciscopca?

What error are you getting. it matters.

rlp

New Member

Re: Cisco PCA error

Hi

I type http:///ciscopca and i get that you arenot authorised to view this page

then i type

http:///web/vmi

and i get the error page that says

Unable to log in.... server may be unavailabe... try again after some time

thanks

Silver

Re: Cisco PCA error

what version of unity do you have?

Silver

Re: Cisco PCA error

Here is the 4.0.5 error doc, it will help. Your error is in there.

http://www.cisco.com/en/US/docs/voice_ip_comm/unity/405/troubleshooting/guide/ex/tsg_1400.html#wp1066872

I can help find other versions.

rlp

New Member

Re: Cisco PCA error

unity 4.0(5)

Silver

Re: Cisco PCA error

Perfect I sent the right doc.

Can you tell me wher you got http:///web/vmi?

rlp

New Member

Re: Cisco PCA error

well i read in some cisco document that the http:///web/vmi

will redirect to the ciscopca link...

Silver

Re: Cisco PCA error

In all docs it says to type ciscocpa

I am searching for the doc that you saw now.

Anyway did you see your error and that it could be jakarta?

rlp

New Member

Re: Cisco PCA error

In version 3.1 and earlier, the Cisco Unity Assistant was known as the ActiveAssistant, or AA; the Cisco Unity Inbox was known as the Visual Messaging Interface, or VMI. Subscribers who use the following ActiveAssistant URLs will be automatically redirected to the Cisco PCA website:

•http:///web/aa

•http:///ActiveAssistant

Likewise, subscribers who use http:///web/vmi will also be automatically redirected to the Cisco PCA website.

Task List for Setting Up the Cisco Personal

http://www.cisco.com/en/US/docs/voice_ip_comm/unity/405/administration/guide/ex/sag_0055.html#wp1258790

btw thankyou for providing the doc

Silver

Re: Cisco PCA error

Hi again,

I was just typing. the web/vmi does redirect however this is a leftover from a long long time ago.

It is better to give the subscribers the ciscopca url

rlp

New Member

Re: Cisco PCA error

thats correct......

i was trying myself before i do install it in the production environment....

i tried almost everything i can so even idid try the web/vmi....

its like u leave no stone unturned when u r in real trouble...

anyways ur doc seems helpful... i will try it this evening.....

Silver

Re: Cisco PCA error

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