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CIsco PCA media master play and record greyed out

I just performed a platform move for Unity 4.03 sr1. All is well except 1 thing. The Cisco PCA for all clients as the media master's play and record buttons greyed out. I have verified that the option section for playing over the phone is set to the correct server dns name. I have also verified IP connectivity with ping and nslookup from the workstation. I am able to log into the server and use PCA without issue. Accessing PCA from a workstation, no worky.

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New Member

Re: CIsco PCA media master play and record greyed out

OK. Partially solved my own issue by doing the following:

tep 1 On the Cisco Unity server, browse to the directory CommServer\Cscoserv\Ciscopca\WEB-INF.

Step 2 Use a text editor to open the web.xml file.

Step 3 Find unityurl and verify that the value enclosed by "" and "" is a valid IP address or DNS name for the Cisco Unity server that is hosting the AvXml web service/portal.

The value cannot be either of the following:

* 127.0.0.1

* "localhost"

Step 4 Close the web.xml file.

However, When I hit the playbutton to play over the phone I get the old unknown problems... message. any thoughts

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