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Cisco Personal Communications Assistant "ERROR could not retrive personal"

hello everybody,

whenever i log into cisco personal communcation assistant i am getting the following message;

ERROR: could not retrieve personal options from unity server

and also when i go into greetings and press on play it supposes to play the voice through the attached phone, however i am getting the following error as well

cisco Unity plays "sorry"<your name> is not avaliable if you don't have recorded name cisco unity play extenstion insted.

although i did record my name!!

if anybody can help on this issue.

thanks

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