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Cisco Problem CUUC IVR Menu

Hi,

we have some problems with CUUC with IVR Menu.

Affected System:

Cisco Unity Connection 9.1.2.10000-28

Configuration:

-    1 x CTI Port with DN 737980 and CFwdAll to Voicemail
-    4 x Huntgroups with
o    DN 737931
o    DN 737932
o    DN 737933
o    DN 737934
o    All these 4 Huntgroups has CFwd at “Hunt no answer” and “Hunt Busy” to Voicemail port of Cisco Unity Connection

-    1 x CUUC voicemail with DN 737980 and IVR Menu / Caller Input
o    Button 1 = Forward to DN 737931
o    Button 2 = Forward to DN 737932
o    Button 3 = Forward to DN 737933
o    Button 4 = Forward to DN 737934

Problem:

When you use

-    Cisco IP phone or Cisco IP Communicator
-    calling 737980 and then press 1, 2, 3 or 4
-    and no member is logged into huntgroup or all members are busy
-    you don`t be connected to the correct Voicemail of DN 737931, 737932, 737933 or 737934
-    but with the Voicemail system answering in English language “Hello Cisco Unity Connection messaging system. From a touchtone telephone…” as you are connected to Unity Connection if the DN has no Voicemail

 

->  this Problem don`t occur when we using instead of Cisco IP phone or Cisco IP Communicator the Cisco Jabber then we always be connected with the correct Voicemail of DN 737931, 737932, 737933 or 737934 and with the Standard greeting

 

->    When we call from Cisco IP phone or Cisco IP Communicator DN 737931, 737932, 737933 or 737934 directly not via IVR menu we always be connected with the correct Voicemail of DN 737931, 737932, 737933 or 737934 and with the Standard greeting

 

Can anybody help us with this problem?

 

BR
Michael

 

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