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New Member

Cisco QM/Calabrio - server based recording - how many NICs?

I'm looking to replace a Verint system that is doing server-based recording with Call Mgr 4.1.3. We are going to upgrade to 7.1.x soon.

My customer is a CCX CAD/Citrix environment. I see that QM/Calabrio also supports server-based recording.

We have a number of subnets that we need to SPAN. I have a couple of questions:

1) How many recording NICs can be in one QM recording server? Verint can do 4 plus a management NIC.

2) How many recording servers can be supported? We also have a remote WAN location that needs a recording server.

3) Does QM require an MCS server to run, or will it install on general server hardware (we are an IBM shop and have the servers.)


New Member

Re: Cisco QM/Calabrio - server based recording - how many NICs?

Questions about Cisco Call recording and Quality Management or Workforce management should be posted

under the Contact Center Applications at

I am checking some of the details for question 1 & 2  and will respond to your questions in a few hours

for 3 The QM application can be deployed on MCS or MCS equivelent servers as determined by the partner/customer