Cisco Support Community
cancel
Showing results for 
Search instead for 
Did you mean: 
Announcements

Welcome to Cisco Support Community. We would love to have your feedback.

For an introduction to the new site, click here. And see here for current known issues.

New Member

Cisco UCM 8.5.1 integrated with ARC server 5.1 for console services-configuration of ARC secondary subscriber

We have a setup wherein we have integrated ARC server for exchange console services to the call manager.In our cluster CTI Manager services are running on two subscribers-one of them is a primary and the other is secondary.Similary , we have ARC server installed on a primary server and a secondary server.ARC Server  uses TAPI and CISCO TSP to integrae with the call manager.In the secondary ARC server, when we go to to ARC aConnect admionistration- console connect-Queue location we see the the same queue location numbers as configured in primary ARC server.When we try to change the queue location numbers, it fails to update ,throws up a pop up which says"Queue location cannot be pointed to a routing device.Kindly select a different number".Could you suggest where the conflict might have been occuring and how can we update the queue location numbers in ARC secondary server?Could you also please explain how the CISCO TSP and TAPI function together?

135
Views
0
Helpful
0
Replies
CreatePlease login to create content