Cisco Unified CCX Reporting Server in Partial Service

[ronfiander]

I can't seem to find anything specific on this, so I'm hoping one of you can assist.

I have a client who is running UCCX 8.0(2) in failover HA, and they just noticed that one of their UCCX servers has the Control Center - Feature Service

Cisco Unified CCX Reporting Server in Partial Service.

The node that is reporting this to be in Partial Service is the standby node.

I was trying to compare with some other clients I have, but it appears they have actually deactivated this service, so I have nothing to judge against.  No other services Feature or Network are in Partial Service on either node.

Do you know if the node reporting this is a standby HA server, then should this service show as Partial Service.  The active node (Master) shows this service as IN SERVICE.

Thanks!

[Graham Old · Accepted solution]

I believe this is used for the mobile supervisor, that's the Iphone app.

It is disabled on all our systems. If you are not using the Iphone app I suggest you turn it off.

Graham