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Community Member

Cisco Unified Mobility Advantage and Cisco Mobile for Blackberry

Hi ,

I have deployed CUMA 7.1(3)  and tested the features with Cisco Mobile for iPhone and Nokia Phone. I have used Cisco ASA in this deployment. Now i want to test with Cisco Mobile for Blackberry. I need more clarity with respect to Blackberry deployment.

1. Since we are using variety of handset like iphone, nokia and Blackberry, is Blackberry Enterprise Server with MDS is really requried if we use ASA?

2. If Blackberry Enterprise server with MDS is requried where will the connection terminate if we establish a connection from Cisco Mobile for Blackberry. I am asking this question because in the CUMA server we have mentioned the Proxy host name which will terminate in ASA. So is there any special configuration required for Blackberry.

3. I have already deployed the Verisign certificate in the ASA. Do we need to Deploy any other certificate for Blackberry Deployment?

Please let me know your valuble answers.

Regards

Krishna

2 ACCEPTED SOLUTIONS

Accepted Solutions
Red

Re: Cisco Unified Mobility Advantage and Cisco Mobile for Blackb

When using MDS, all internet traffic was proxyed by MDS.

On BB, you enter the FQDN or IP address of the CUMA server.  Your MDS will proxy the traffic to CUMA.

Michael

Red

Re: Cisco Unified Mobility Advantage and Cisco Mobile for Blackb

It's probably your CUMC client does not trust the certificate of the Exchange server.  Try to change IMAP to 143 from Exchange.  Then use the same on CUMC.

Michael

23 REPLIES
Red

Re: Cisco Unified Mobility Advantage and Cisco Mobile for Blackb

1. Since we are using variety of handset like iphone, nokia and  Blackberry, is Blackberry Enterprise Server with MDS is really requried  if we use ASA?

Answer: Per http://www.cisco.com/en/US/partner/docs/voice_ip_comm/cumc/7_1/english/BlackBerry/Cisco_Mobile_BB_71_RN.html#wp42159, ASA is not required, while MDS is required.

2. If Blackberry Enterprise server with MDS is  requried where will the connection terminate if we establish a  connection from Cisco Mobile for Blackberry. I am asking this question  because in the CUMA server we have mentioned the Proxy host name which  will terminate in ASA. So is there any special configuration required  for Blackberry.

Answer: Blackberry connection teminated on MDS server.  The traffic may or may not go through ASA.  But it has to terminated on MDS.  You should talk to a BES/MDS engineer regarding "Enterprise Activation".  Of course, ASA should open all the ports required by "Enterprise Activation".

3. I have already deployed the Verisign  certificate in the ASA. Do we need to Deploy any other certificate for  Blackberry Deployment?

The certificate on ASA was not used by Blackberry.  If there's any certificate required, that would be on MDS.  Again, talk to a BES/MDS guy.

Michael

http://htluo.blogspot.com

Community Member

Re: Cisco Unified Mobility Advantage and Cisco Mobile for Blackb

Hi Michael  Thanks for your response. What will be the proxy host name on black berry clients.if the connection should terminate in blackberry server. If I enter the same proxy name the connection will terminate in ASA.

Red

Re: Cisco Unified Mobility Advantage and Cisco Mobile for Blackb

When using MDS, all internet traffic was proxyed by MDS.

On BB, you enter the FQDN or IP address of the CUMA server.  Your MDS will proxy the traffic to CUMA.

Michael

Community Member

Re: Cisco Unified Mobility Advantage and Cisco Mobile for Blackb

Hi Michael  Thanks a lot for clarifying my doubt. I will try this and let you know. Also in iPhone mobile communicator the voicemail status is showing as disabled. But I could see voice mail indication in iPhone. But when I try to play the message it will never play. Please let me know if you come across any solution for this. Voicemail adapter in Cuna server passed without any error. But still not able to play voicemail. The imap in exchange is configured secure mode.

Red

Re: Cisco Unified Mobility Advantage and Cisco Mobile for Blackb

What version is the CUMC on your iPhone?  Is it 7.1.3 or 8.0?  They are actually two different software.

CUMC 7.1.3 works like anyother platforms (Nokia, WinMobile, BB).

Cisco Mobile 8.0 works like a dual-mode phone (WiFi and GSM).

Michael

Community Member

Re: Cisco Unified Mobility Advantage and Cisco Mobile for Blackb

I am using Cumc for iPhone not the cisco mobile 8.0.

Red

Re: Cisco Unified Mobility Advantage and Cisco Mobile for Blackb

Community Member

Re: Cisco Unified Mobility Advantage and Cisco Mobile for Blackb

HI Michael,

I am not using Cisco Mobile 8.0. I am using Cisco Mobile Communicator for iPhone. In this everything works except Voicemail. I am not able to play voice mail. Connection Status to Voicemail Shows as Disabled.

Regards

Krishna.

Red

Re: Cisco Unified Mobility Advantage and Cisco Mobile for Blackb

I'm confused.  Your previous post said you were using Cisco Mobile 8.0.

Michael

Community Member

Re: Cisco Unified Mobility Advantage and Cisco Mobile for Blackb

Hi Michael,

There are two applicaitons in the Apple Appstore.

1. Cisco Mobile, a Cisco Unified Mobile Communicator Application.

2. Cisco Mobile 8.0

I am using the first one. The FAQ for Cisco Mobile is in the link http://www.cisco.com/en/US/partner/docs/voice_ip_comm/cumc/7_1/english/iphone/user/guide/CiscoMobileFAQ_chapter1.html.

I have not used Cisco Mobile 8.0 for this setup since it is not mentioned as Mobile Communicator Application.

Regards

Krishna.

Red

Re: Cisco Unified Mobility Advantage and Cisco Mobile for Blackb

Which port you configured for voicemail IMAP?  It has to be 7993.

Michael

Community Member

Re: Cisco Unified Mobility Advantage and Cisco Mobile for Blackb

Hi Michael,

I am using Cisco Unity. As per the document the port has to be

• For Cisco Unity Connection: Enter 7993

• For Cisco Unity:

◦ If Transport Type is TCP: Default is 143.

If Transport Type is TLS: Default is 993 

Since IMAP is secured i am using the port 993. With the same configuration i am able to access voicemail from CUPC. But i am not able to play the voicemail from Mobile Communicator.

Regards

Krishna.

Red

Re: Cisco Unified Mobility Advantage and Cisco Mobile for Blackb

It's probably your CUMC client does not trust the certificate of the Exchange server.  Try to change IMAP to 143 from Exchange.  Then use the same on CUMC.

Michael

Community Member

Re: Cisco Unified Mobility Advantage and Cisco Mobile for Blackb

Hi Michael,

Thanks for your reply. Do we need to configure any certificates exchange between CUMA Server and Exchange   for this to work with port 993. The customer will not allow to change it to non secure port.

Regards

Krishna.

Red

Re: Cisco Unified Mobility Advantage and Cisco Mobile for Blackb

The communication is between CUMC and Exchange.  You may try to open the Exchange OWA (Outlook Web Access) with https on the iPhone and see if it got any certificate warnings?

Michael

Community Member

Re: Cisco Unified Mobility Advantage and Cisco Mobile for Blackb

Hi Michael,

Following is Specified in the  CUMA Installation Document for Voicemail. So do we need to exchange certificates between exchange and mobility advantage. I am not very clear on this.

=============================================================

If your IMAP is secure, you must select TLS as the Transport Type when you configure your voicemail adapter

in Cisco Unified Mobility Advantage. Otherwise, select TCP.

If you choose TLS:

• Be sure to specify a security context that has Trust Policy set to Trusted Certificates.

• You must also exchange certificates with the Exchange server.

To create and install an SSL certificate on IIS, see

http://www.cisco.com/en/US/docs/voice_ip_comm/

connection/7x/administration/guide/7xcucsag215.html

For examples of certificate exchanges with Cisco Unified Mobility Advantage, see the Security

documentation module at

http://www.cisco.com/en/US/products/ps7270/products_installation_and_

configuration_guides_list.html

======================================================================================

Red

Re: Cisco Unified Mobility Advantage and Cisco Mobile for Blackb

Like I said, the actual traffic was happening between CUMC and Exchange server.

Do you need the certificate on CUMA server?  It depends.

If you'd like to see the 'adapter test' to be successful, yes you need the certificate.

If you don't care about the 'test', you care about CUMC client only, no you don't need the certificate.

Either way, you need the certificate on your iPhone.

Michael

Community Member

Re: Cisco Unified Mobility Advantage and Cisco Mobile for Blackb

Adaptor test for voicemail is fine. there is no error. But i dont have a certificate in my iphone. If i have a root certificate of the CA in my iphone i should be in a position to play the message. am i right?. Thanks for your valuable inputs. I will try this tomorrow.

krishna.

Red

Re: Cisco Unified Mobility Advantage and Cisco Mobile for Blackb

The easiest way to test it is to use an email client on iPhone and create an IMAP account in the email client.  If you can connect the email client to Exchange via IMAP, CUMC should work as well.

Michael

Community Member

Re: Cisco Unified Mobility Advantage and Cisco Mobile for Blackb

Thanks a lot.

Red

Re: Cisco Unified Mobility Advantage and Cisco Mobile for Blackb

Sorry for giving you the wrong info.  After some research, it looks like the IMAP was from CUMA server to IMAP server.  iPhone does not intiate IMAP request to IMAP server.

Michael

Community Member

Re: Cisco Unified Mobility Advantage and Cisco Mobile for Blackb

Is it necessary to have CA signed certificate for CUMA 7 to work, can i test it with self signed certificate only?

Red

Re: Cisco Unified Mobility Advantage and Cisco Mobile for Blackb

You don't need CA signed cert on CUMA.  You usually need CA signed cert on ASA.

Technically, you could use any cert.  But if your cell phone does not trust that cert, you'll have to manually import it into cell phone.

Michael

http://htluo.blogspot.com

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