Cisco Unified Presence IM compliance database - duplicate entries
I recently setup PostgreSQL for the IM compliance feature. I noticed in the "JM" table, where all IM messages are stored, there are some duplicate/double entries. Is this normal or am I missing some settings/configuration?
JM table is the one that will have all the IM message (compliance) and Persistent Chat Room messages (if configured). If that table is not populated, there are configuration issue in PostGre.
Duplicate entries are due to one message going out from IM&P Server and another one coming in. This is ok and normal. You can try un-checking the checkbox for "Enable Outbound Message Logging" IM&P Server compliance settings - if it makes any difference
For ad hoc group chat messages, by default IM and Presence Service logs multiple copies of the same message to the external database, one copy for each recipient. This identifies what users in the ad hoc group chat received the message. Depending on the XMPP client you deploy, you may also notice this behavior: • IM and Presence Service may log an incoming message to the external database twice. This occurs because some XMPP clients do not support the ability to learn the full JID, or address, of the other party in the conversation. Consequently the XMPP client forks the message to all active clients for the user (all clients that the user is currently signed into), and IM and Presence Service then logs all forked messages to the external database. • IM and Presence Service may log the first message in a chat to the external database twice. This occurs until the XMPP client learns the full JID, or address, of the other party in the conversation.
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