Thanks for reply.
Yes we do have & we come to this stage after installing license. Otherwise it was working fine on Evaluation license.
We re-confirmed from cisco that license issued by license team is valid.
Did you verify that the MAC address was correct on the license file. Also have you restarted the server?
Step 1 Copy the license file to the Provisioning Manager server, in the folder
The system validates the license file and updates the license. The updated licensing information appears on the License Status Information page.
Step 2 The license should automatically take effect in a few minutes. If it does not, select System Administration > License Information.
Step 3 Click PERFORM AUDIT. You will see the phones that you are licensed to update.
Step 4 If you purchased more than one license, repeat Step 1 to install each additional license.
Provisioning Manager provides a licensing warning mechanism. A licensing warning icon () appears in the top right corner of the Provisioning Manager page when one of the following occurs:
•A license file does not exist or cannot be read.
•One or more features have reached or exceeded the limit specified in the licensing file.
•Entries for one or more features do not exist in the license file (this occurs only when the license file is not generated correctly or if the file is manually edited).
Thank you so much for immediate help.
I will verify the same you mentioned tomorrow morning on site & will update you.
Have a good day
I tried but no luck still the same error
We have installed Cisco Service Monitor today & just need to confirm do we need to buy sensor 1040 with it or we can do monitoring without sensor as well ?
Our main motive is to do real time monitoring for CUCM, IP Phones, Calling details.
I would reach out to TAC, in regards to the licensing issue that you're experiencing. You don't need to have the 1040 sensor unless you want RTP MOS. Below are a few Q&As and the link.
• Supports the latest releases of Cisco Unified Communications Management Suite components
• Integrates with Cisco Prime Unified Operations Manager UC Opsview Dashboard, Diagnostics View, and Fault Monitor
• Provides real-time alerting and reporting on call quality metrics
• Uses call metrics from Cisco Unified Communications Manager, Cisco NAM, Cisco 1040 Sensors
• Correlates call detail records and Cisco NAM and 1040 call reports for enhanced analysis
• Provides the ability to pinpoint the network segment causing call quality degradation
• Provides configurable MOS thresholds based on the phone codec type
Call classification based on a user-defined USM dial plan with system and user-defined call types
• Rich filter options for the CDR reports
• Integrates with the Cisco Prime Unified Operations Manager service quality alert dashboard
• Integrates with Cisco Unified Service Statistics Manager long-term reporting and trending functions