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Cisco Unified Workforce Optimization Call Recording API integration

Hi experts,

We would like to find out if CUWFO provides some kind of API/SDK for third-party application integration (eg, web-service call, database-pull, metadata push, etc ) out of the box.

Our SI has referred the document (‘CUWFO Quality Management API Programmers Guide’) to us but it wasn’t clear in the document whether it’s applicable to either or all of the Compliance Recording, Quality Manager or Advanced Quality Manager licensing level.

Any clarification is much appreciated. Thanks.

Regards,

Glenn

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