Cisco Unified Workforce Optimization Call Recording API integration
We would like to find out if CUWFO provides some kind of API/SDK for third-party application integration (eg, web-service call, database-pull, metadata push, etc ) out of the box.
Our SI has referred the document (‘CUWFO Quality Management API Programmers Guide’) to us but it wasn’t clear in the document whether it’s applicable to either or all of the Compliance Recording, Quality Manager or Advanced Quality Manager licensing level.
I'm not able to access my old voice mail messages all of a sudden. The recording says something like 'the message is currently not available'. This has never happened before in all the years I have been using this system. I have t...
If you have 2 ISR routers, one acting as Failover, do we need to have both the same number of SRST licenses on the 2 routers?
No. You will only need the SRST licenses on the primary router. Because this feature...
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