Cisco Unity 4.0(4) -Permission wizard problem

[d-popescu]

Dear All,

We have a Cisco MCS 7800 with Win 2k Server and another Win 2003 Server box with Exchange 2003 installed.

We are trying to install Cisco unity 4.0(4) and when we are running the Permission Wizard after choosing Exchange 2003 and then clicking on the next button for Install account,nothing happens.Next button gets grayed out.

I am wondering if someone was running in this problem before and what was the fix.

Thanks a lot for your help.

Mike

[Ginger Dillon]

Hi Mike -

Check to see if the server that is your Domain Controller is also a Global Catalog server. We have seen this problem with the Permissions Wizard when the DC was not also a GC. Once it was made a GC, we could see the accounts appear correctly and continue.

Sincerely,

Ginger

[d-popescu]

Hi Ginger,

Thanks for the info. The server is in Domain Controller and also Global Global Catalog server and still I am encountering Permission Wizzard problem.However when I look ot log file pwdiag.log I see that Permission Wizzaard failed.

Have you encounter such problem in the past and what was the fix for it.

Thanks a lot,

Mike

Log opened 02/15/06 09:32:23

Permissions Wizard Version 2.1.0.22

Unity Version: Unknown

Setting domain controller to [\\master.tpiptlab.com] for PW binding operations Wiz.cpp:line(348)

Setting domain controller to [master.tpiptlab.com] for PW ADSI operations Wiz.cpp:line(350)

LDAP://master.tpiptlab.com/CN=cisco-Ecsbu-UM-Location,CN=Schema,CN=Configuration,DC=tpiptlab,DC=com (null):line(3106904)

CreateUnityOrgUnit() begin WizIntroPage.cpp:line(411)

CrackNames succeeded and returned {1373c7e1-5ae1-45c6-9dd3-867876fe3000} NameCracker.cpp:line(180)

CrackNames succeeded and returned TPIPTLAB\unityinstall NameCracker.cpp:line(180)

TPIPTLAB\unityinstall being configured as Installer Account WizAccountSelectionPage.cpp:line(169)

CRegKey::Open() failed Error=[00000002] PWRegInfo.cpp:line(523)

CRegKey::RecurseDeleteKey() failed Error=[00000002] PWRegInfo.cpp:line(468)

Log opened 02/15/06 09:46:09

Permissions Wizard Version 2.1.0.22

Unity Version: Unknown

CRegKey::RecurseDeleteKey() failed Error=[00000002] PWRegInfo.cpp:line(468)

Setting domain controller to [\\master.tpiptlab.com] for PW binding operations Wiz.cpp:line(348)

Setting domain controller to [master.tpiptlab.com] for PW ADSI operations Wiz.cpp:line(350)

2006-02-15 09:46:53 Log opened 02/15/06 09:46:53

2006-02-15 09:46:53 Permissions Wizard Version 2.1.0.32

2006-02-15 09:46:53 Unity Version: Unknown

2006-02-15 09:46:53 Setting domain controller to [\\master.tpiptlab.com] for PW binding operations Wiz.cpp:line(432)

2006-02-15 09:46:53 Setting domain controller to [master.tpiptlab.com] for PW ADSI operations Wiz.cpp:line(434)

2006-02-15 09:46:55 Switching to Exchange 2003 configuration WizIntroPage.cpp:line(357)

2006-02-15 09:46:57 LDAP://master.tpiptlab.com/CN=cisco-Ecsbu-UM-Location,CN=Schema,CN=Configuration,DC=tpiptlab,DC=com (null):line(3107080)

2006-02-15 09:46:57 CreateUnityOrgUnit() begin WizIntroPage.cpp:line(415)

2006-02-15 09:46:57 CrackNames succeeded and returned {1373c7e1-5ae1-45c6-9dd3-867876fe3000} NameCracker.cpp:line(180)

2006-02-15 09:46:57 CrackNames succeeded and returned {eaa549dd-02ce-468e-b3c8-7600a1a02f83} NameCracker.cpp:line(180)

2006-02-15 09:46:57 CrackNames succeeded and returned TPIPTLAB\Administrator NameCracker.cpp:line(180)

2006-02-15 09:47:07 CrackNames succeeded and returned TPIPTLAB\unityinstall NameCracker.cpp:line(180)

2006-02-15 09:47:07 User selected selected TPIPTLAB\unityinstall as Installer Account WizAccountSelectionPage.cpp:line(206)

2006-02-15 09:47:08 TPIPTLAB\unityinstall being configured as Installer Account WizAccountSelectionPage.cpp:line(169)

CRegKey::Open() failed Error=[00000002] PWRegInfo.cpp:line(523)

CRegKey::RecurseDeleteKey() failed Error=[00000002] PWRegInfo.cpp:line(468)

[d-popescu]

All,

I manage to pass tha Permision Wizzard issue and I've got another problem when I am running DB Walker and that is " Component "TABCTL32.OCX" or one of its dependencies not currently resgistered: a file is missing or invalid" and I am wondering how I can fix this problem.

Thanks a lot for your help.

Regards,

Mike

[d-popescu]

All,

I would like everybody to know that due to a previous failed Cisco Unity installation on the Unity Server by the another engineer who left the company I run in weird errors . After running the Uninstall utility I started with a clean install which made the installation smoothly.

Thanks everyone for the support.

Regards,

Mike