Cisco Unity 4.0(5) DVD Software Kit

[darren.grey]

Hi

I have a setup a cisco voip lab at home and have recently purchased Cisco Unity 4.0(5)DVD Software Kit, I believe that this version has a 10 user licence.

Now the problem is that I have read that there should be a preparation assistant with Cisco Unity however I am unable to find it on any of the disks.

Can anyone tell me if there is any documentation on how to setup this version of cisco unity.

Thanks in advanced

[Rob Huffman]

Hi Darren,

Have a look at these docs;

Installation Guide for Cisco Unity Voice Messaging with Microsoft Exchange 2003/2000 (Without Failover), Release 4.0(5) and Later

http://www.cisco.com/en/US/products/sw/voicesw/ps2237/products_installation_guide_book09186a008041fc78.html

Running the Cisco Unity System Preparation Assistant

http://www.cisco.com/en/US/products/sw/voicesw/ps2237/products_installation_guide_chapter09186a00804455cc.html#wp1624071

Release Notes for Cisco Unity Release 4.0(5)

http://www.cisco.com/univercd/cc/td/doc/product/voice/c_unity/unity40/relnote/cu405rn.htm

Hope this helps!

Rob

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[darren.grey]

Thanks Rob. only problem is my Service Packs CD 1 is scratched and I am sure this were the preparation assistant is.

How would I go about getting a replacement disk or am I going to have to buy the whole thing again.

Thanks.

[k_vishwesh]

you can reply to cisco with the purchase order along with serial number of the pack.

alos inform your cisco account manager , which will help you to speedup the process

regards,

vk

[Rob Huffman]

Hi Darren,

You are correct,the "Preparation Assistant" is on

CD-1. I would contact Cisco TAC and your SE regarding this problem and ask them to expidite your order. If you have a CCO Login you could also download CiscoUnity 4.0.5CD1.exe from:

http://www.cisco.com/cgi-bin/Software/Tablebuild/tablebuild.pl/4yutni0

You might want to check out:

Contact Cisco Customer Service

Customer Service Contacts

This link has phone numbers for your area.

http://www.cisco.com/web/ordering/cs_info/or3/o31/ordering_transactional_customer_service_contacts.html

Hope this helps!

Rob

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