I have an older Cisco Unity 7.0 install that has lost its ability to accept user input from any caller except 1 option. Every mailbox, every call handler, now has option 1 available.
I will say, I have been struggling with getting IE to work with the Web/SA page at all, but was able to get it to work today. This feels to me like some sort of ActiveX or other plugin issue with the browser, but I'm not sure.
I'm happy to say this thing will be upgraded this year, but need to keep it running as well as possible until the upgrade.
There are a few settings under IIS that you can veriy. I remember having issues with the ISAPI filters (I think that's what it was called).
What do you mean by having "1 option available"? What happens when the callers dial a different input? Do you have the call viewer or port monitor open during a test call to see what is happening in the background.
I can open the status monitor web page, but it says it isn't connected to Unity, so I cannot see the port status. I will try some test calls after hours tonight. I'm having such strange issues connecting to Unity at all, it wouldn't surprise me if it is a browser issue. Can't wait to get this upgraded!
SIP traces provide key information in troubleshooting SIP Trunks, SIP
endpoints and other SIP related issues. Even though these traces are in
clear text, these texts can be gibberish unless you understand fully
what they mean. This document attempts to br...
Please find the attached HTML document, download and open it on your PC.
This provides an easy to use form where you simply answer a few
questions and it will render the proper jabber-config.xml file for you
to copy/paste. There is built in logic to verif...
CUCM Database Replication is an area in which Cisco customers and
partners have asked for more in-depth training in being able to properly
assess a replication problem and potentially resolve an issue without
involving TAC. This document discusses the bas...