Good day for all of you. I would like ask about my Cisco unity problem. I have Cisco Unity 7.0 Build 7.0(2) integrated with Microsoft Exchange 2003; I received voice messages from internal users who are defined as subscribers only and didn’t received message from others like internal users who aren’t defined as subscribers or direct external messages.
Please your help and support will be highly appreciated.
Re: Cisco Unity 7.X didn’t received external message
Looks like there may be 2 problems:
1) system is in UMR 2) Unity doesn't know how to route b/c of SQl missing entries
For 2) Can you verify in SQL enterprise manager whether in the Subscriber table, the subscribers have a value for the "HomeServer" field. If it's blank, it would explain the error: "The Unity Message Repository could not retrieve a recipient for a message"
As far as UMR is concerned:
Best to run Permissions wizard again whilst logged in as a full blown domain admin (can possibly even consider creating a new unitymsgstoresvc/unitydirsvc account)
Once done, you can verfify in ADUC and then check the Unity_ account. You will have to first activate Advanced features (go to advanced view from menu - View / Advanced Features). Then go to the properties of the Unity_account. Under Security check if you can see the Unitymsgstoresvc account and if it has inherited "Send-As rights" (see screenshot) Then go to Advanced and check if the rights are set to Inherited (checkbox checked) Then under Exchange Advanced/Mailbox Right check if the Unitymsgstoresv account is present and has the permissions "Full Mailbox Access" In addition we need send-as and receive-as rights on the Mailboxstore level in System manager for the UnityMsgstoresvc acct. Also delegate Control in Exchange after running the permWizard.
After running perm wizard again, can rerun Message Store config wizard again.
Are you getting this error “Installer User Interface Mode Not Supported. The installer cannot run in this UI mode. To specify the interface mode, use the -i command-line option, followed by the UI mode identifier. The value UI mode identifiers...
The below trick might come handy when you have to add a new node to a cluster but you don't have or is unsure of the security password for the publisher. This procedure has been around for ages.
1) Login into the CLI of the Publisher.