01-18-2010 07:55 AM - edited 03-19-2019 12:17 AM
Hi,
I have installed a new Unity 7.x UM server and when I search for any user on the Unity server, I get the no matching names error. I can dial a user by extension from Unity.
Never ecountered this before, any ideas?
Solved! Go to Solution.
01-18-2010 08:36 AM
Hi,
A directory handler will only come back with matching names if the users have already gone through self enrollment and provided a recorded voice. Confirm that they've got a recorded voice first.
Hope that helps,
Brad
01-18-2010 08:36 AM
Hi,
A directory handler will only come back with matching names if the users have already gone through self enrollment and provided a recorded voice. Confirm that they've got a recorded voice first.
Hope that helps,
Brad
01-18-2010 08:42 AM
This is most likely what is happening and I now recall that from previous installs. Bit rusty :-) I will check and see
Cheers
01-18-2010 09:03 AM
yep, that was it. Thanks
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