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New Member

Cisco Unity 7.x Directory Handler

Hi,

I have installed a new Unity 7.x UM server and when I search for any user on the Unity server, I get the no matching names error. I can dial a user by extension from Unity.

Never ecountered this before, any ideas?

1 ACCEPTED SOLUTION

Accepted Solutions
Cisco Employee

Re: Cisco Unity 7.x Directory Handler

Hi,

A directory handler will only come back with matching names if the users have already gone through self enrollment and provided a recorded voice.  Confirm that they've got a recorded voice first.

Hope that helps,

Brad

3 REPLIES
Cisco Employee

Re: Cisco Unity 7.x Directory Handler

Hi,

A directory handler will only come back with matching names if the users have already gone through self enrollment and provided a recorded voice.  Confirm that they've got a recorded voice first.

Hope that helps,

Brad

New Member

Re: Cisco Unity 7.x Directory Handler

This is most likely what is happening and I now recall that from previous installs. Bit rusty :-) I will check and see

Cheers

New Member

Re: Cisco Unity 7.x Directory Handler

yep, that was it. Thanks

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