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Cisco UNity Call Handler Issue

Dear All,

I have a call manager 4.2 with unity connection 1.2 and cisco 7912

ip phones.

i have integrated ccm with unity.

Each phone has 1 new extension and 1 old extension.

there can only be one extension assigned in cisco 7912 so what i have

done is ,use the digit transformation.So any body dialing an old

extension will automatically be routed to the new extension.

This is working fine when somebody dials from one IP phone to other in the


Now what happens when a call comes from outside(PSTN,FXO)

I am using unity call handler as the auto attendant .Now when the call

comes from outside to unity call handler ,unity has only

mailboxes configured for the new extensions.So any body dialing an old

telephone extension get an error message?

Is there a work around to solve this issue like we have digit transformation

in ccm???

Please help?


Nouman Khan

Hall of Fame Super Red

Re: Cisco UNity Call Handler Issue

Hi Nouman,

Have a look at the following thread that addresses this exact question. You won't find better answers than the two from Unity gurus Jeff and Tommer.

Here is the applicable info for Unity Connection;

Setting Up System Transfers

In your organization, you may find that callers want to be able to dial numbers that are not typically listed in directory assistance. For example, users and outside callers may find it convenient to be able to call Cisco Unity Connection and transfer from the Opening Greeting or another call handler to a lobby extension, conference room extension, or an extension assigned to someone in the organization who is not a Connection user, such as an employee who is visiting from another site and is using a guest office. You can route callers to one of two "system transfer" conversations, both of which offer callers the ability to transfer to numbers that are not associated with Connection users:

From this good Connection doc;

Hope this helps!


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