Is there a way disable "Include message Information in message text" or not have the caller id and number when a message is sent to an email address only?
We are not using unified messaging and I would like to receive caller id information when checking messages from tui I just can't have the caller information when sent to my smtp notification device (email)
I know that this can be done by individual PCA user
Check the Include Message Information in Message Text check box if you want Connection to include information about the new message in the text string that is sent to the notification device. This information can include caller name and caller ID (if available); the type of message (voice, fax); the time that the message was received; and, if the message was marked private or urgent, an indication of this status.
I am trying to find a way to disable this check box so the users can’t make this choice.
Any thoughts on how we can disable the button for PCA users?
How are you? My name is Justin and I will be assisting you with this SR.
Unfortunately the subject lines for notifications devices are not controlled by the subject line formats configuration. So there is no current way to limit that via the subject lines.
To limit access for users you can use the class of service functionality. I did check the COS settings and I did not see a specific field to limit changes to the notification devices. Only a setting to disable access to the messaging assistant.
Since this feature would need to be added to UC I suggest contacting your account team to see if they can apply for a feature enhancement to UC.
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