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Community Member

Cisco unity conneciton 8.6

In cisco unity connection cluster 8.6

When we are shuting down the unity connection publisher server from cluster, The voicemail is not working,

When we press the voicemail mesaage button, Phones are rinning its not playing the unity prompt.

when the publisher online everything its work fine.

As per the cluster senario , If one of the server will down all the services will work like voicemail auto attendant etc...

Please can you tell me where is a problem.

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3 REPLIES
Hall of Fame Super Red

Cisco unity conneciton 8.6

Hi there,

Could be one of these bugs;

CSCtt22188 - Delay accessing subscriber when publisher is down

Description

Symptom:

Delay before Connection asks for PIN

Conditions:

User tries to access Connection SUB while PUB is down

Workaround:

None

Details

1st Found-in:                          (2)

8.6, 8.5(1)

Status:

Fixed

Last Modified:

Dec 04,2011

Fixed-in:                          (6)

8.6(2.21007.1), 8.6(2)ES11, 8.6(1.21018.1)

8.6(1)ES15, 8.5(1.14046.1), 8.5(1)ES72

Product:

Cisco Unity Connection

Platform:

Dependent

Severity:

3 - moderate

Customer Reported:                          (7)

CSCtu18594 : Sign-in delay on sub when pub is down in cluster
Symptom:

When the Unity Connection Publisher is down, and the Subscriber is the one

taking calls, then the users might experience delay while signing in.

Conditions:

Unity Connection 8.5(1) SU2

Workaround:

Check the Engg Notes for workaround

Cheers!

Rob

Cisco unity conneciton 8.6

If you are using a SIP trunk, this is true.  We have a customer that is expierencing up to 1.5 minute delay.   if you are using SCCP integration, there is no delay.    The upgrade did fix the issue though... so on new deployments, better to go with 8.6 if you can for Connection.    +5 for Rob!     

Community Member

Cisco unity conneciton 8.6

thanks

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