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New Member

Cisco unity connection 8.5 single inbox integrated with exchange 2010 errors..

I am trying to integrated cisco unity connection with exchange 2010 for single inbox in our test lab. But I am getting this error.

"some possible reasons for 401: Incorrect service account name or password. Service account password expired. Proper permissions not granted to service account. Exchange mailbox uninitialized"

I verified this information

The 401 means something with the authentication configuration isn't correct between UC and Exchange.  The most common issues we see in TAC are:

1.  You've mistyped the password for the UM service account (the UM test does not verify this username/password)

2.  You've forgotton the domain\ in front of your UM service account

3.  Your authentication (Basic, NTLM, Digest) configuration doesn't match what's configured on UC and what's configured in IIS on Exchange.

But still not working.

11:41:10.416 |15731,,,CsEws,10,[CsEws/CsEwsClient.cpp:472]: HTTP request failed with error: Bad response from server, HTTP code returned: 401, HTTP status code: 401, for ews URL: test.com verb: POST
11:41:10.416 |15731,,,CsEws,10,FAILED HTTP Request:
<?xml version="1.0" encoding="utf-8"?>


You do not have permission to view this directory or page using the credentials that you supplied because your Web browser is sending a WWW-Authenticate header field that the Web server is not configured to accept.
<hr>
<p>Please try the following:</p>
<ul>
<li>Contact the Web site administrator if you believe you should be able to view this directory or page.</li>
<li>Click the <a href="javascript:location.reload()">Refresh</a> button to try again with different credentials.</li>
</ul>
<h2>HTTP Error 401.2 - Unauthorized: Access is denied due to server configuration.<br>Internet Information Services (IIS)</h2>
<hr>
<p>Technical Information (for support personnel)</p>
<ul>
<li>Go to <a href="Microsoft" _mce_href="http://go.microsoft.com/fwlink/?linkid=8180">Microsoft">http://go.microsoft.com/fwlink/?linkid=8180">Microsoft Product Support Services</a> and perform a title search for the words <b>HTTP</b> and <b>401</b>.</li>
<li>Open <b>IIS Help</b>, which is accessible in IIS Manager (inetmgr),

And I am getting these errors in the logs

Any help is appreciated.

6 REPLIES
New Member

Cisco unity connection 8.5 single inbox integrated with exchange

I am able to fix this issue.. I was not pointing to the right CAS server

Thanks all

New Member

Cisco unity connection 8.5 single inbox integrated with exchange

i'm also trying to integrated cisco unity connection with exchange 2010 for single inbox in my test lab , please can you help me in that ?

New Member

Cisco unity connection 8.5 single inbox integrated with exchange

Are you getting any errors while integrating CUC with Exchange 2010??

New Member

Cisco unity connection 8.5 single inbox integrated with exchange

  I followed this document :

http://www.cisco.com/en/US/docs/voice_ip_comm/connection/8x/unified_messaging/guide/85xcucumg020.html

but when i try to integrate CUC with exchange 2010 , i didn't find is clear enough

do you have Step by Step more clear than that link becouse my lab very close to your case.

Regards

Cisco unity connection 8.5 single inbox integrated with exchange

Hi

Can u please tell me how to intergarete single inbox with exchange 2007.

Thank you in advance.

Regards

Pardha

New Member

Cisco unity connection 8.5 single inbox integrated with exchange

Hi Pardha,

  I followed this document :http://www.cisco.com/en/US/docs/voice_ip_comm/connection/8x/unified_messaging/guide/85xcucumg020.html

Please let me know if you have any questions.

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