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New Member

Cisco Unity Connection 8.6 - Cannot Upload Greeting

Hello! I am running Unity Connection 8.6, using VMWare, in my home lab. When I try to upload a greeting to my System Call Handler, I get the following:

Unable to save recording due to SSL Certificate error. Would you like to accept the SSL certificate for this session and attempt to save the recording again?

When I choose OK I receive:
Failed to record name


I visited the above site and tried importing the certificate into both Firefox and IE, but that did not seem to work. I also looked into Cisco Bug ID CSCto92753, but that also did not work. I looked at the Java Console Log and did a search for "access denied": - Exception while saving preferences: access denied ("" "C:\Users\Lalo\.cisco\unity\mediamaster\" "read")

I modified my java.policy file to include the below, but I get the same error:

grant codeBase "file:${{java.ext.dirs}}/*" {
        permission "C:\Users\Lalo\.cisco\unity\mediamaster\", "write";

At this point and I am stuck. Thanks in advance for reading my post and for your assistance.

Cisco Unity Connection version: 8.6.2ES120.24901-120
Windows 7 Enterprise 32-bit
Browsers: Firefox 28.0 and IE 9
Java Version 7 Update 55 (Also tried Java Runtime Environment


Have you tried changing your

Have you tried changing your Java security settings from Control Panel on your desktop. I would also try hitting Save again even after you get the "Failed to record name" error. It has worked for me at times.

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New Member

Thanks George, I will try to

Thanks George, I will try to change the Java security settings when I get home tonight. I know I have changed them before, but I have uninstalled Java several times, so I will check again. Never thought of hitting Save again, but I will try that  too.

New Member

Wanted to update the post. I

Wanted to update the post. I installed 8.5.1 on a new virtual machine and can upload a greeting successfully therefore, I will use this VM to continue my CCNP studies. In the event anyone has any suggestions I will keep the 8.6.2 machine to see if the issue can be resolved. Thanks!

New Member

Worked for me too. It is

Worked for me too. It is strange that choosing computer as playback didn't work but choosing phone did the trick !!!!1

Cisco Employee

Worked for me as well :)

Worked for me as well :) Thanks a lot !!!

New Member

Playing through CIPC worked

Playing through CIPC worked for me. Unity Connection 11.0.1

New Member

Playback from computer didn't

Playback from computer didn't help me, but playing  via phone and then pressing save worked like a charm.

New Member

Hello George,I tried lowering

Hello George,

I tried lowering the security changes and hitting Save again, but still have the same error. I also tried a different workstation to rule out that it was a desktop issue.

New Member

Hello,Somebody can solve this


Somebody can solve this problem?

New Member

I ran in to these same

I ran in to these same symptoms and have been fighting it for a while. I have not ultimately found a solution but I found the following workaround which allowed me to get my greetings uploaded until a better solution can be found. I am posting it here in case it might work for others in a pinch.



Open the mediamaster applet on the appropriate page and choose to open file

browse to and select the greeting you want to upload

BEFORE clicking save, click the play button in the mediamaster (I have mine set to play via phone, I didn't test via computer). The file uploads and plays.

Then click save. For some reason, this seems to have properly uploaded the greeting without any errors.

I hope this is helpful to someone who is running in to this same frustrating error.



New Member

Hitting the "Play" Button

Hitting the "Play" Button before trying to save did the trick for me in my 10.5 installation. However, I had to play via phone (via computer did not work). It worked regardless of whether a connection to a phone could be established or not.

New Member

That did the trick for

That did the trick for me


New Member

Playback via phone prior to

Playback via phone prior to saving worked for me on 10.5

Thanks... I have been beating my head against this for a couple hours now.

New Member

Same here. Play back via

Same here. Play back via computer doesn't work, but playback via phone did.

In Unity Connection 9.1.2

New Member

Thanks For yours Workaround

Thanks For yours Workaround!

It worked fine for CUC 10.5!

New Member

Thanks.. it worked for me :) 

Thanks.. it worked for me :)


New Member

Thanks man, this worked great

Thanks man, this worked great in 10.5.2.  I can't believe Cisco is still using this awful applet after nearly a decade... this should not be such a pain.

New Member

Thank you!  Your workaround

Thank you!  Your workaround helped me out greatly!

I got mine to upload successfully by doing what you suggested - 10.5.  

New Member

Thank you!

Thank you!

Your workaround helped me out greatly!

New Member

I'm having problems with the

I'm having problems with the new Audiotext manager and this workaround just saved my bacon! Nice one!

New Member

Thank you for your

Thank you for your contribution!

I just wanted to share that I was having similar issues on 10.5.  The problem was corrected by adding the affected Unity Connection IPs to IE's Compatibility View Settings.  This cleared it up. 

"I believe that the greatest work of God has not been in the miraculous, nor in the spectacular, incomprehensible Creation, but rather I believe it was accomplished on the Cross where He Himself purchased the redemption of His Bride... the salvation of m
New Member

This worked for me: Playback

This worked for me:


Playback via Phone and press play to play audio. Then save while the audio is playing.


Unity Connection 10.6

New Member

Hi, I had this problem as

Hi, I had this problem as will. I have played the music with phone and then hit the save button and it worked.

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