I want to configure the call handling means if some body calls on board line 24500000 the corporate opening greeting should be played and then press 1 for sales, press 2 for technical,press 3 for presales, these all audio (corporate greeting, press 1 for sales ,press2 for technical etc....) can be done by a text to speech in unity connection or i have to enroll a audio recording company.
Also please route me to good doc how to configure call handling.
You can use Unity Connection Call handlers to build Auto Attendant trees, not sure what you would want TTS here, perhaps you meant ASR (speech recognition), if so UCXN can do some of it, but not to the extend you might want. Google Unity Connection call handlers and you will find ton of good info.
No, essentially, the way your digit input works, is that it runs on the back ground while your greeting gets played out. In other words the greeting that a user hears when dialling into the call handler is totally separate from what Caller input key are usable under the call handler's configuration.
So, no the system cannot play out the options automatically without a cutomised prompt, not out of the box anyway
Also, you can use the greeting administrator to change the greeting that is being played out by the call handler. that way you dont have to muck around uploading and converting wav files.
Forget the word auto attendant, its just a call handler.
i hope that makes sense.
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