Presumably if here is a recorded voice name for the user that is played in this case - it's only if they don't have a recorded name in place that it would play the TTS of their display name (which was presumably working before), correct?
The only setting I know that affects this is in the Advanced Settings section under "Conversations" - it's called "Use Text To Speech to Read Display Names When No Recording Is Available". By default this is checked but if unchecked it will not attempt to play the user's display name via TTS if they don't have a recorded voice name in place.
If that's checked then you may need to check the logs on Connection to see if the TTS service is having trouble
SIP traces provide key information in troubleshooting SIP Trunks, SIP
endpoints and other SIP related issues. Even though these traces are in
clear text, these texts can be gibberish unless you understand fully
what they mean. This document attempts to br...
Please find the attached HTML document, download and open it on your PC.
This provides an easy to use form where you simply answer a few
questions and it will render the proper jabber-config.xml file for you
to copy/paste. There is built in logic to verif...
[toc:faq]CUCM Database Replication is an area in which Cisco customers
and partners have asked for more in-depth training in being able to
properly assess a replication problem and potentially resolve an issue
without involving TAC. This document discusse...