Cisco Unity Connection Directory Handler- Search by extension

[alalli]

Hi All,

Does anyone know if it is possible to use "search by extension" in Cisco unity connection?

We have it setup to allow search by name, but I have been asked to also provide the ability to search by extension.

Any ideas would be most appreciated.

Regards,

Amanda Lalli-Cafini

[Gajanan Pande]

Amanda,

Directory Handlers has the option to switch between Dial by name or Dial by extension only by pressing the ##.

The setting to setup the Dial by Extension by default is not available.

HTH

GP.

Pls rate helpful posts !!

[alalli]

Hi Gajanan,

Thank you for the reply.

I tried the # and then ## but i get invalid selection.

I did not see anywhere to setup user input from the directory handler itself either.

regards

Amanda

[lindborg]

I'm not real sure why searching by extension is desirable... you can dial extensions directly from any call handler or subscriber greeting (unless it's been specifically blocked) - why would you want to search by extension?

[alalli]

Hi Jeff,

Yes, you are right.

I dont want to search by extension.

I need to be able to offer the caller the ability to dial an extension or to use the directory handler.

I think I will need to wrap it in a call handler.

Regards,

Amanda

[Rob Huffman]

Hi Amanada,

Just thought I would throw this in

On our CUC 7.1(3b)su2 system I had to uncheck the Allow Caller to exit setting on the Directory Handler

Caller Input page

Allow Caller to Exit Using * Key

Before the switch to dial by extension via pressing # would work.

Cheers!

Rob

[satish rawat]

I was also looking at this functionality where in a voice enabled Directory handler can be switched to dial by keypad function ,switchin using ## doesnt work. Well i did found a way to fulfill what i needed by pointing voice enabled directory handler to a non-voice enabled directory handler using caller input within voice enabled directory handler

So within the Voice enabled directory handler caller input use * to route the call to a non-voice enabled directory handler. This is not a very convenient way but works if the functionality is announced in main call handler greeting before call is routed to voice enabled call handler.