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Cisco Unity Connection PCA

We are running Unity Connetion 7.x.

The User PCA portal is a bit confusing for the average user, and we would like to gray some of the options out not have them show at all.

Can some give me some guidance or links to docs. that show how to to this.


I have been looking in the admin guide, and have tried tweaking COS setting but I am not successful.

1 ACCEPTED SOLUTION

Accepted Solutions
Hall of Fame Super Red

Re: Cisco Unity Connection PCA

Hi Kaa,

Most of these are controlled via the settings done on the Subscriber COS

Alternate Extensions


While you specify alternate extensions for individual users on their account pages, COS settings allow you to determine whether users can view and/or manage alternate extensions, and whether they can use the Cisco Unity Assistant to manage a set of their own alternate extensions. Consider allowing users to specify their own set, so that you can reduce the number of requests to enter extensions for user mobile phones, home phones, and other phones. When you enable users to manage their own alternate extensions, they can specify up to five alternate extensions in addition to those already specified for them by you.

Do the following procedure to specify whether users can view and manage administrator-defined alternate extensions, or manage their own set of alternate extensions. To learn how alternate extensions work and why you use them, see the "Alternate Extensions" section on page 4-56.

To Specify Whether COS Members Can View and/or Manage Alternate Extensions in the Cisco Unity Assistant

Step 1 In Cisco Unity Connection Administration, find the COS that you want to change, or create a new one.

Step 2 On the Edit Class of Service page, under Alternate Extensions, check either or both of the following check boxes:

•Allow Users to View Administrator-Defined Alternate Extensions

•Allow Users to Manage Their User-Defined Alternate Extensions

Step 3 Click Save.

Call Screening and Call Holding

The Call Transfer settings in a COS specify whether users can use the Cisco Unity Assistant or the Cisco Unity Personal Call Transfer Rules web tool (as applicable) to change call screening and call holding options. (If users are enabled to use personal call transfer rules, they find screening and holding options in the Cisco Unity Personal Call Transfer Rules web tool, not the Cisco Unity Assistant.)

Screening and holding options allow users to specify how Cisco Unity Connection handles calls that are transferred from the automated attendant or a directory handler to user phones. The options that are potentially available to users differ depending on how you set up call transfers to work for each user account. (See the "Call Transfer, Call Screening, and Call Holding" section on page 4-6 for information on how call transfers work.)

Do the following procedure to specify whether users can manage their call screening and holding options.

To Specify Whether COS Members Can Manage Call Screening and Call Holding Options

Step 1 In Cisco Unity Connection Administration, find the COS that you want to change, or create a new one.

Step 2 On the Edit Class of Service page, under Call Transfer, check one or both of the following check boxes:

•Allow Users to Change Call Screening Options

•Allow Users to Change Call Holding Options

Step 3 Click Save.

Enabling and Disabling the Personal Call Transfer Rules Feature

Do the following procedure to enable or disable the personal call transfer rules feature for users in a COS.

To Enable or Disable Personal Call Transfer Rules for COS Members

Step 1 In Cisco Unity Connection Administration, find the COS that you want to change, or create a new one.

Step 2 On the Edit Class of Service page, under Features, do one of the following:

•To enable personal call transfer rules, check the Allow Users to Use Personal Call Transfer Rules check box.

•To disable personal call transfer rules, uncheck the Allow Users to Use Personal Call Transfer Rules check box.

Step 3 Click Save.

http://www.cisco.com/en/US/docs/voice_ip_comm/connection/7x/user_mac/guide/7xcucmac050.html#wp1069992

Cheers!

Rob

3 REPLIES
VIP Super Bronze

Re: Cisco Unity Connection PCA

I suggest talking to your Cisco AM about what this looks like in the upcoming 8.5 version of Unity Connection. I don't have a good answer for 7.0, sorry.

Hall of Fame Super Red

Re: Cisco Unity Connection PCA

Hi Kaa,

Most of these are controlled via the settings done on the Subscriber COS

Alternate Extensions


While you specify alternate extensions for individual users on their account pages, COS settings allow you to determine whether users can view and/or manage alternate extensions, and whether they can use the Cisco Unity Assistant to manage a set of their own alternate extensions. Consider allowing users to specify their own set, so that you can reduce the number of requests to enter extensions for user mobile phones, home phones, and other phones. When you enable users to manage their own alternate extensions, they can specify up to five alternate extensions in addition to those already specified for them by you.

Do the following procedure to specify whether users can view and manage administrator-defined alternate extensions, or manage their own set of alternate extensions. To learn how alternate extensions work and why you use them, see the "Alternate Extensions" section on page 4-56.

To Specify Whether COS Members Can View and/or Manage Alternate Extensions in the Cisco Unity Assistant

Step 1 In Cisco Unity Connection Administration, find the COS that you want to change, or create a new one.

Step 2 On the Edit Class of Service page, under Alternate Extensions, check either or both of the following check boxes:

•Allow Users to View Administrator-Defined Alternate Extensions

•Allow Users to Manage Their User-Defined Alternate Extensions

Step 3 Click Save.

Call Screening and Call Holding

The Call Transfer settings in a COS specify whether users can use the Cisco Unity Assistant or the Cisco Unity Personal Call Transfer Rules web tool (as applicable) to change call screening and call holding options. (If users are enabled to use personal call transfer rules, they find screening and holding options in the Cisco Unity Personal Call Transfer Rules web tool, not the Cisco Unity Assistant.)

Screening and holding options allow users to specify how Cisco Unity Connection handles calls that are transferred from the automated attendant or a directory handler to user phones. The options that are potentially available to users differ depending on how you set up call transfers to work for each user account. (See the "Call Transfer, Call Screening, and Call Holding" section on page 4-6 for information on how call transfers work.)

Do the following procedure to specify whether users can manage their call screening and holding options.

To Specify Whether COS Members Can Manage Call Screening and Call Holding Options

Step 1 In Cisco Unity Connection Administration, find the COS that you want to change, or create a new one.

Step 2 On the Edit Class of Service page, under Call Transfer, check one or both of the following check boxes:

•Allow Users to Change Call Screening Options

•Allow Users to Change Call Holding Options

Step 3 Click Save.

Enabling and Disabling the Personal Call Transfer Rules Feature

Do the following procedure to enable or disable the personal call transfer rules feature for users in a COS.

To Enable or Disable Personal Call Transfer Rules for COS Members

Step 1 In Cisco Unity Connection Administration, find the COS that you want to change, or create a new one.

Step 2 On the Edit Class of Service page, under Features, do one of the following:

•To enable personal call transfer rules, check the Allow Users to Use Personal Call Transfer Rules check box.

•To disable personal call transfer rules, uncheck the Allow Users to Use Personal Call Transfer Rules check box.

Step 3 Click Save.

http://www.cisco.com/en/US/docs/voice_ip_comm/connection/7x/user_mac/guide/7xcucmac050.html#wp1069992

Cheers!

Rob

New Member

Re: Cisco Unity Connection PCA

Good info. Cheers.

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