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Cisco Unity Connection UI Administrator "Account Locked"

Brian Tissue
Level 1
Level 1

I am using Cisco Unity Connection; fresh install on BE6000s. I was able to log in once and made the mistake of not creating another application account. I am stumped and frustrated. Please see what I have done below to try to resolve this issue so I can log-in add licenses and finish configuration:

 

admin:utils reset_application_ui_administrator_password
New password:*
Confirm new Password:*

Password must be 5 or more characters, run the command again.

Executed command unsuccessfully

admin:utils reset_application_ui_administrator_password
New password:*
Confirm new Password:*

-------------------- utils reset_ui_administrator_password --------------------


Reset user interface password
2015-08-10 19:37:52,182 ERROR [ClassExecutionThread] cli.cmdResetPasswd - Error:: Unable to set Passwd
2015-08-10 19:37:52,188 ERROR [ClassExecutionThread] cli.cmdResetPasswd - Error:: Read Credential for administrator failed.
08/10/2015 19:37:52.178 : Update FAILED: code = 1, AUTHORIZATION FAILURE


Executed command unsuccessfully

admin:run cuc dbquery unitydirdb select alias from vw_usernonsubscriber

alias
---------------
administrator
UnityConnection
Replication

admin:util
admin:utils cuc reset password administrator

Enter password:
Re-enter password:

administrator
Read Credential for administrator failed.
08/10/2015 19:41:26.458 : Update FAILED: code = 1, AUTHORIZATION FAILURE

2015-08-10 19:41:26,477 ERROR [ClassExecutionThread] cli.cmdUtilsCucResetPassword - Command failed: 1: stderr=''; stdout='administrator
Read Credential for administrator failed.
08/10/2015 19:41:26.458 : Update FAILED: code = 1, AUTHORIZATION FAILURE
'
admin:

1 Reply 1

Manish Gogna
Cisco Employee
Cisco Employee

Duplicate of the following post

https://supportforums.cisco.com/discussion/12578566/cisco-unity-ui-administrator-login-fails#comment-10707606

 

Manish