Matt,
I think you're misreading this. If not I am. However, I reviewed the UC 7.1 applications ordering guide and it looks as if VMO is included as part of the user/port bundle when purchasing Unity Connection. If your customer is a CUWL customer and upgraded possibly to an earlier version first or did not specify the SKU's with an appendix of D then they likely didn't receive the software DVD for VMO for Lotus Notes. If you read the ordering guide carefully, you'll see that the D was added to clarify which customers intended on using Domino so the appropriate (well, new at that time) VMO software could be provided to them. If I were you, I'd do the following:
1) Ask the customer to login into the PUT (Product Upgrade Tool) and see if VMO media is available to them for shipment. If so, order it. If not, then...
2) Discuss this with your Cisco Account Manager and let them know what you need and that you feel the client is entitled to this plug-in and, given that it's free, you'd like to get a copy of it right away.
My guess is you'll soon have the VMO for Lotus Notes...if not, tell the AM that you'd like them to break the news to the customer.
Hailey
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