I'd like to know if it is possible with Cisco Unity Express 7.1.4 and Cisco Unified Communication Manager 7.1.3b to light up the Message Waiting Indicator on another phone than the phone corresponding to the directory number allocated to the target voice mail box.
In a Call Center I want to light up the MWI of the supervisor phone when a client left a voice mail in the VM box of the phone number he called. If no call taker is available to take the client call after a while the ICM script will send the client call the target VM box. Then I need to light up the MWI of the supervisor's phone.
These are the paths to get to each CCX logs through CLI. They may be helpful if you are having issues accessing RTMT or downloading logs through it.
If you want to download them you have to prefix "file get " and you can add one of the options (re...