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New Member

Cisco UP Presence Engine [STARTING] / Does Not Start

Hi everyone,

I am installing a new Presence cluster and have it tied to a CUCM server.

CUPS 8.6.5 / CUCM 8.6

For some reason, the Cisco UP Presence Engine on the publisher server will not stay up. It says STARTING... then goes to STARTED.... then it goes off again and says STARTING.... sooner than later it just stops attempting to start and goes to not started status.

The service is always up and running on the subscriber node.

Any idea what I should be looking for?

Thanks!

3 REPLIES
New Member

Cisco UP Presence Engine [STARTING] / Does Not Start

Another observation -

As soon as the service up timer hits 2 minutes and 2 seconds the service goes to NOT RUNNING.

New Member

Cisco UP Presence Engine [STARTING] / Does Not Start

Did you finally resolve the issue?

New Member

Re: Cisco UP Presence Engine [STARTING] / Does Not Start

I have the same behavior/issue. At the end, the service does not start. CUCM version is 8.6.2.23900-10 and CUPS 8.6.5.12900-1. First time this occurs after i upgrading the CUCM from 8.6.2.20000-2 to 8.6.2.23900-10.

Message from CUPS System Dashboard: The CUCM has changed. Try to restart presence engine. It also says: AXL failure with date from upgrade. On the other hand, System CUCM Publisher configuration says:

Reachable
Connected
Successful

I know! . And a tried this multiple times . But no success with restarting the hole machine.

From Dashboard i have to restart the following service:

Cisco UP SIP-Proxy

Cisco UP Sync Agent

Cisco UP Presence Engine

But i cannot find them. The offered links forwading me to empty sites or a service page where the service not there .

I need some tipps to become the CUPS function.

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