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Cisco Web view error

I'm currently experiencing a problem when a supervisor (which has a webview reporting ID

in the active directory) tries to generate a team report. It shows the following

error:


"There are no items available, because you are not authorized to view this data or the

items have not been configured in the ICM and/or IPCC database.Contact your administrator

to confirm your authorization and the ICM and/or IPCC configuration."

Regards

Sabesh

1 REPLY
Silver

Cisco Web view error

In the Web Admin for UCCX, go to Tools and then User Managment.  Then choose Supervisor Capability view.  Make sure your supervisor is in that list on the left for the UCCX supervisor list.

Thanks,
Tony

Please rate helpful posts!

Thanks, Tony Please rate helpful posts!
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