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New Member

CiscoTSP

I have CallManager 6.1.1 and I am trying to install CiscoTSP and the wave driver to provide click to dial functionality. The logs show "directory login failed" and I am positive I am using the right username and password (same one I use on ccmuser). I have even tried the Netelligent product and have not been able to get that to work either.

Are there changes within CallManager that need to be made? Services? Permissions?

4 REPLIES
Silver

Re: CiscoTSP

Hi,

Have you made sure this user is in the Standard CTI Enabled group in CallManager?

New Member

Re: CiscoTSP

Yep. The user is in the Standard CTI Enabled group.

I have tried to restart the CTI services with no luck as well.

Silver

Re: CiscoTSP

Ok cool.

Is the phone associated with this user and does it also have "Allow Control of Device from CTI" enabled?

New Member

Re: CiscoTSP

The phone is associated with the user and it does have "Allow Control of Device from CTI" enabled

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