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CiscoUnity_AvLic Error

Hello,

Our Unity server has just thrown up

this event, Unity was upgraded from

4.0(3)SR1 to 4.0(5) last week

Error Code: 13076

Error Symbol: eAvLicErr_SysStateCorruptCurrLoc

Error Desc.: The license data extracted from the database for this Cisco Unity location (ID = '{962E4724-CE9C-4A85-A665-5D1860F99797}') are invalid or have been corrupted. Error 0x80090005. Bad Data.

What To Do:

RAW SYSTEM STATE DATA: <OutParam1><EffLicData><AvLicFeatureMap1/></EffLicData><EffUtilData><AvLicMapStringToLong1/></EffUtilData><PoolLicData><AvLicFeatureMap1><Item><N>LicSubscribersMax</N><V>4.0</V>0</Item><Item><N>LicUMSubscribersMax</N><V>4.0</V>0</Item><Item><N>LicVMISubscribersMax</N><V>4.0</V>0</Item></AvLicFeatureMap1></PoolLicData><PoolUtilData><AvLicMapStringToLong1/></PoolUtilData><PoolLicContributors><AvLicFeatureMap1/></PoolLicContributors><PoolUtilContributors><AvLicFeatureMap1/></PoolUtilContributors><AvLicMapStringToLocSystemState1><Item><LocationObjectId>{83315240-0862-4A61-A42C-E3C67C467E32}</LocationObjectId><AvLicLocSystemState1><Lic><AvLicFeatureMap1/></Lic><Util><AvLicMapStringToLong1/></Util><LocationObjectId></LocationObjectId><DtCr>2006-04-27T07:19:41Z</DtCr><CrByComp>SSMGN164</CrByComp><hrParse>-2147208700</hrParse><hrValidate>0</hrValidate><hrExpiration>0</hrExpiration><HomeServer>SSMGN164</HomeServer><DialingDomainName></DialingDomainName></AvLicLocSystemState1></Item><Item><LocationObjectId>{962E4724-CE9C-4A85-A665-5D1860F99797}</LocationObjectId><AvLicLocSystemState1><Lic><AvLicFeatureMap1/></Lic><Util><AvLicMapStringToLong1/></Util><LocationObjectId></LocationObjectId><DtCr>2006-04-27T07:19:41Z</DtCr><CrByComp>SSMGN164</CrByComp><hrParse>-2146893819</hrParse><hrValidate>0</hrValidate><hrExpiration>0</hrExpiration><HomeServer>SSMGN164</HomeServer><DialingDomainName></DialingDomainName></AvLicLocSystemState1></Item><Item><LocationObjectId>{B418DB67-0937-4253-B086-422B7FBC16DD}</LocationObjectId><AvLicLocSystemState1><Lic><AvLicFeatureMap1/></Lic><Util><AvLicMapStringToLong1/></Util><LocationObjectId></LocationObjectId><DtCr>2006-04-27T07:19:41Z</DtCr><CrByComp>SSMGN164</CrByComp><hrParse>-2147208700</hrParse><hrValidate>0</hrValidate><hrExpiration>0</hrExpiration><HomeServer>SSMGN164</HomeServer><DialingDomainName></DialingDomainName></AvLicLocSystemState1></Item></AvLicMapStringToLocSystemState1><InfoAlertsCount>1</InfoAlertsCount><WarningAlertsCount>0</WarningAlertsCount><ErrorAlertsCount>1</ErrorAlertsCount><InfoAlerts><AvLicDataErrorSet1><Item><ErrNum>13077</ErrNum><Args><S>{962E4724-CE9C-4A85-A665-5D1860F99797}</S><S>SSMGN164</S><S>0x80090005</S><S>Bad Data. </S></Args></Item></AvLicDataErrorSet1></InfoAlerts><WarningAlerts><AvLicDataErrorSet1/></WarningAlerts><ErrorAlerts><AvLicDataErrorSet1><Item><ErrNum>13076</ErrNum><Args><S>{962E4724-CE9C-4A85-A665-5D1860F99797}</S><S>0x80090005</S><S>Bad Data. </S></Args></Item></AvLicDataErrorSet1></ErrorAlerts><ComputerName>SSMGN164</ComputerName></OutParam1>

what could be the possible reason for this.

Avinash

4 REPLIES

Re: CiscoUnity_AvLic Error

New Member

Re: CiscoUnity_AvLic Error

So what is the solution , disable license logging service ot reintsall the license.

Avinash

Re: CiscoUnity_AvLic Error

Hi again-

I have the License logging service disabled on all of my Unity servers. If you are still getting this error, I would reapply your current license file(s) as recommended in the post I submitted for your review earlier.

Have a great weekend!

Ginger

New Member

Re: CiscoUnity_AvLic Error

Hi,

I had raised a case with tac, they also suggested to reinstall the license and restart license logging service, there is no other event apart from avlic service starting, what is the advantage of disabling license logging service.

Avinash

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