This typically indicates a comm error between Unity & Exchange. You can verify that messages are not getting from Unity to Exchange by looking in the Commserver\UnityMTA directory. If messages are present, communications between Unity & Exchange need to be restored.
1. Verify there are no problems with Exchange
2. If this is a new implementation, or privileges to accounts have changed recently, you'll need to run Permissions Wizard again.
3. DNS could be malfunctioning or misconfigured
I've seen instances where the Exchange message store has become corrupt or been dismounted.
Restart the AvUMRSyncSvr service to be sure it wasn't just a software anomaly.
I receiving the same error after moving 2 mailboxes that where installed in the incorrect Store. The mailboxes where Unity Messaging System and Usbms. After I moved them to our primary store the error message above started to appear. Restarting the AvUMRSyncSvr service resolved the error in application event viewer. - Thanks
I'm not able to access my old voice mail messages all of a sudden. The recording says something like 'the message is currently not available'. This has never happened before in all the years I have been using this system. I have t...
If you have 2 ISR routers, one acting as Failover, do we need to have both the same number of SRST licenses on the 2 routers?
No. You will only need the SRST licenses on the primary router. Because this feature...