Click and Call - Call Notification Box

[Jamie Weatherhead]

Afternoon All,

I'm having a problem with Cisco's Click and Call application.

I am using CUCM 6.1(4). The application is working fine and I'm able to dial internally and externally from IE, MS Outlook etc. I also setup an application dialling rule to ensure a 9 was added for any external dialling.

However, when I first installed the application a cool notification box used to pop up, above the system tray informing me of incoming and outgoing calls with details of the contact.

This has since disappeared and I can't get it back even though i've uninstalling or reinstalled the application.

Does Click and Call rely on TSP drivers or should I ensure they're not installed?

Any help would be appreciated.

Jamie

jamie.weatherhead@charles-stanley.co.uk

[htluo]

Click to Call does not use TSP.  What OS are you using?  On newer OS (such as Win7, you may disable/enable the system tray and ballon message)

Michael

[Jamie Weatherhead]

Hi Michael,

Thank you for your reply.

I'm running Windows XP (SP2). I had the ballon/notification popping up previously but since re-installing the application it's disappeared.

I can't see anything within the preferences to turn this feature on/off.

Other than that, the widget works fine.

Regards,

Jamie

Consider the environment - Think before you print

The contents of this email are confidential to the intended recipient and may not be disclosed. Although it is believed that this email and any attachments are virus free, it is the responsibility of the recipient to confirm this.

You are advised that urgent, time-sensitive communications should not be sent by email. We hereby give you notice that a delivery receipt does not constitute acknowledgement or receipt by the intended recipient(s).

Details of Charles Stanley group companies and their regulators (where applicable), can be found at this URL http://www.charles-stanley.co.uk/contact-us/disclosure/